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What We Do

The ITS Classroom Technologies support team’s primary responsibility is to provide audio-visual (AV) technology support for teaching activities within university classrooms.

AV technology support is also offered for conferences and events using existing technology in university spaces. A minimum of two weeks' notice must be provided.

Support is provided in common pool and locally managed classrooms, university spaces, and limited exterior campus areas (e.g. Studley Quad). Support is not provided off campus.

Support is provided by ITS Classroom Technology Full-Time Support Staff as well as a team of Student Support Staff.

Who We Support

AV support services are provided to internal university groups (faculty, staff and ratified student societies), as well as external organizations using campus facilities for conferences and events.

Technology Available

Common pool classrooms: ITS Technology Support Services equipped and maintained rooms that meet the needs of current teaching practices. They are equipped with one of three standard technology packages.

Locally managed classrooms: These rooms are not managed by ITS Technology Support Services, and the technology offered varies. Users must verify what is available with the room owner and ensure it meets their needs before booking the room for an event.

Loan equipment: Limited range of equipment that can be loaned for use in locations not equipped with AV equipment. Loan equipment can only be used for academic purposes and cannot be taken off campus.

Note: Users with technology needs beyond the standard configuration will be expected to utilize external vendors to meet their needs.

How To Reach Us

• To report non-urgent issues and service requests, email support@dal.ca.
• For urgent support issues, staff are located in several locations across the multiple campuses:

Studley campus

• Life Sciences Centre (Room 230) – (902) 494-6471
• Ken Rowe Management Building (Room 2052) – (902) 494-3893
• Marion McCain Building (Room 2031)- (902) 494-2981

Sexton campus

• B Building (B104) (902) 494-8357

Truro campus

• MacRae Library – (902) 266-4032
  

Our Hours

Standard hours: Support services by the full complement of staff are available Monday through Friday from 8:00 a.m. to 4:30 p.m. 

After hours: AV Support Student Staff are available Monday through Thursday from 4.30 p.m. to 9 p.m. during fall and winter semesters.

Dedicated on-site AV Support Student Staff for event support can be arranged, including weekends, upon request. This service is billed hourly, with a minimum charge of 4 hours. Time required for equipment set up and teardown must be considered.

Note: AV Support Student Staff are limited to supporting standard technology offerings only. Complex technology support needs outside the standard hours will require external vendor support.