º£½ÇÉçÇø

April 30 – September 05, 2026

$19.00/hour (see Welcome Back Rate). Overtime is paid at 1.5 times the regular rate for hours worked beyond 48 in a week (the week is defined as Sunday to Saturday).

Housing: Complimentary summer housing in a residence. The final night for accommodations is August 20, 2026.

Extra Hours: Additional shifts may be available during peak periods. Speak with your front desk supervisor if interested.

On-Call Stipend: GSS will receive a $40/month stipend for use of their personal phone while on-call. Additionally, GSS will be paid $2/hour while on call outside of scheduled hours.

Welcome Back Rate: Returning students can earn a $1.50/hour raise for each year of return (up to a maximum of four years), provided certain conditions are met, such as satisfactory performance and completion of the previous year’s contract

Operations & Supervision:

• Support the manager of front desk operations by tackling tasks outside day-to-day duties.
• Lead day-to-day operations in collaboration with the Event & Conference Services team and Front Desk Operations Manager.
• Read shift reports and action anything needed (e.g., difficult accounts/reservations, difficult guests, staff issues, forwarding facilities reports, tagging departments, following up on unreturned keys & cards).
• Be involved in training GSA’s and GSS’s.
• Provide leadership to GSA’s and GSS’s, ensuring procedures are followed and addressing issues promptly.
• Responsible for filling open shifts and approving changes in GSS shifts.
• Ensure adequate support scheduled at the desk during busier times.
• Assist Front Desk Supervisors in payroll duties when a GSS is unavailable by ensuring accurate schedule is reflected on Microsoft Teams.
• Keep GSA’s, GSS and FDS informed and connected by posting updates and reminders.
• Organize supervisory team meeting agenda and participate in meetings in collaboration with the Manager and ECSO staff.
• Cover breaks when a GSS or FDS is unavailable.
• Take on GSS and FDS duties when they are on vacation.

Guest Services & Client Relations:

• Manage guest issues when escalating from GSS.
• Assist with Online Travel Agent (OTA, booking.com/Expedia) refunds and changes.
• Assist with large groups (prep, check-in, any changes needed that front desk staff cannot process).
• Rearrange leisure guest allocations to avoid same-day check turnovers to reduce stress on custodial.

Administration & Reporting:

• Manage non-arrivals, non-departures, outstanding accounts, and housekeeping reports.
• Manage academic year preparation (e.g., SharePoint, Teams).

Team Collaboration & Communication:

• Coordinate with custodial services to maintain cleanliness and room readiness.
• Coordinate with ECSO for any of their front desk or staffing needs.

• Mandatory training will be paid at your hourly rate.
• Must be an active º£½ÇÉçÇø student with a minimum GPA of 2.0.
• Strong oral and written communication skills.
• Exceptional customer service skills, with experience handling phone and in-person inquiries.
• Proven ability to multitask, organize, and lead in a fast-paced environment.
• Professionalism and discretion in handling confidential or stressful situations.
• Experience in cash handling and account reconciliation.
• Ability to work independently and collaboratively within a team.
• Proficiency in Microsoft Word, Excel, SharePoint, and Teams.
• Previous experience as a GSS (an asset).
• General knowledge of Halifax and º£½ÇÉçÇø campuses (an asset).
• Hospitality industry experience (an asset).
• Familiarity with KxStudent and KxResidential software (an asset).

April 30 – September 05, 2026

$19.00/hour (see Welcome Back Rate). Overtime is paid at 1.5 times the regular rate for hours worked beyond 48 in a week (the week is defined as Sunday to Saturday).

Housing: Complimentary summer housing in a residence. The final night for accommodations is August 20, 2026.

Extra Hours: Additional shifts may be available during peak periods. Speak with your front desk supervisor if interested.

On-Call Stipend: GSS will receive a $40/month stipend for use of their personal phone while on-call. Additionally, GSS will be paid $2/hour while on call outside of scheduled hours.

Welcome Back Rate: Returning students can earn a $1.50/hour raise for each year of return (up to a maximum of four years), provided certain conditions are met, such as satisfactory performance and completion of the previous year’s contract

Operations & Supervision:

• Lead day-to-day operations of the residence front desk that is the main reception for our conference guests for the summer operations.
• Assist in training GSA’s during the mandatory training session.
• Provide leadership to GSA’s, ensuring procedures are followed and addressing issues promptly.
• Act as the on-call supervisor during evenings and weekends, providing 24/7 operational support.
• Assist Front Desk Supervisors in payroll duties by ensuring accurate schedule is reflected on Microsoft Teams.
• Responsible for arranging last-minute shift coverage; if coverage cannot be secured, the assigned shift must be worked.

Guest Services & Client Relations:

• Ensure pre-arrival requirements for conferences and summer clients are completed.
• Welcome and support conference groups upon arrival, addressing client needs and resolving concerns.
• Manage guest issues and escalate complex matters to senior staff when necessary.
• Assist with Online Travel Agent (OTA, booking.com/ Expedia) customer service.
• Welcome department clients and deliver exceptional customer service.
• Monitor departmental communication channels, respond to inquiries, and direct messages appropriately.

Administration & Reporting:

• Oversee room inventory and ensure accommodations are prepared for guest arrivals.
• Manage non-arrivals, non-departures, and housekeeping reports.
• Input and manage conference data, including room lists and special requests.
• Assist FDS with staff deposits, monitor and action outstanding guest accounts, and process refunds.

Team Collaboration & Communication:

• Coordinate with custodial services to maintain cleanliness and room readiness.
• Support facility management tasks such as room inventories and project planning.
• Lead GSA Team meetings as scheduled.

• Mandatory training will be paid at your hourly rate.
• Must be an active º£½ÇÉçÇø student with a minimum GPA of 2.0.
• Strong oral and written communication skills.
• Exceptional customer service skills, with experience handling phone and in-person inquiries.
• Proven ability to multitask, organize, and lead in a fast-paced environment.
• Professionalism and discretion in handling confidential or stressful situations.
• Experience in cash handling and account reconciliation.
• Ability to work independently and collaboratively within a team.
• Proficiency in Microsoft Word, Excel, SharePoint, and Teams.
• Previous experience as a GSA (an asset).
• General knowledge of Halifax and º£½ÇÉçÇø campuses (an asset).
• Hospitality industry experience (an asset).
• Familiarity with KxStudent and KxResidential software (an asset).

April 30 – September 05, 2026

$17.70/hour (see Welcome Back Rate). Overtime is paid at 1.5 times the regular rate for hours worked beyond 48 in a week (Sunday to Saturday).

• Housing: Complimentary summer housing in a residence. The final night for accommodations is August 20, 2026.
• Extra Hours: Additional shifts during peak periods are available. Interested students should speak with a manager.
• Career Growth & Future Employment: Many students return for future summer or part-time employment. We promote leadership and exceptional customer service, with opportunities for advancement.
• Welcome Back Rate: Returning students can earn a $0.75/hour raise for each year of return, up to a maximum of two years, provided certain conditions are met, such as satisfactory performance and completion of the previous year’s contract.

Guest Services:

• Facilitate check-in and check-out processes, including processing payments, preparing invoices, issuing keys, and maintaining records using the Kx conference management database.
• Provide guests with accurate information about university policies, local directions, and available services.
• Issue and manage parking permits following departmental guidelines.

Operations & Administration:

• Maintain and print reports, including arrival/departure, non-arrival, non-departure, and housekeeping logs through Kx.
• Manage a cash float, process payments, and reconcile shift reports to ensure accuracy.
• Maintain security protocols by managing key and access card sign-outs and tracking.

Collaboration & Flexibility:

• Work closely with supervisors and custodial staff to ensure smooth operations.
• Assist with additional tasks as needed to support guest satisfaction and operational efficiency.
• Attend team meetings as scheduled to keep informed of upcoming groups, procedure changes, etc, and support operations.

• Mandatory training will be paid at your hourly rate.
• Must be an active º£½ÇÉçÇø student with a minimum GPA of 2.0.
• Strong communication skills, both oral and written.
• Exceptional customer service skills, with experience handling phone inquiries.
• Proven multitasking and organizational skills in a fast-paced environment.
• Ability to handle stressful situations professionally and maintain confidentiality.
• Experience with cash handling and account reconciliation.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Word, Excel, SharePoint, and Teams.
• Previous experience as a GSA (an asset).
• General knowledge of Halifax and º£½ÇÉçÇø campuses (an asset).
• Experience in the hospitality industry (an asset).
• Familiarity with KxStudent and KxResidential Software (an asset).

May 04 – September 05, 2026

$17.70/hour (see Welcome Back Rate). Overtime is paid at 1.5 times the regular rate for hours worked beyond 48 in a week (Sunday to Saturday).

• Housing: Complimentary summer housing in a residence. The final night for accommodations is August 20, 2026.
• Extra Hours: Additional shifts during peak periods are available. Interested students should speak with a manager.
• Career Growth & Future Employment: Many students return for future summer or part-time employment. We promote leadership and exceptional customer service, with opportunities for advancement.
• Welcome Back Rate: Returning students can earn a $0.75/hour raise for each year of return, up to a maximum of two years, provided certain conditions are met, such as satisfactory performance and completion of the previous year’s contract.

Guest Services:

• Provide guests with accurate information about university policies, local directions, and available services.
• Issue and manage parking permits following departmental guidelines.

Operations & Administration:

• Manage a cash float, process payments, and reconcile shift reports to ensure accuracy.
• Maintain security protocols by managing key and access card sign-outs and tracking.

Collaboration & Flexibility:

• Work closely with supervisors and custodial staff to ensure smooth operations.
• Assist with additional tasks as needed to support guest satisfaction and operational efficiency.
• Attend team meetings as scheduled to keep informed of upcoming groups, procedure changes, etc, and support operations.

• Mandatory training will be paid at your hourly rate.
• Must be an active º£½ÇÉçÇø student with a minimum GPA of 2.0.
• Strong communication skills, both oral and written.
• Exceptional customer service skills, with experience handling phone inquiries.
• Proven multitasking and organizational skills in a fast-paced environment.
• Ability to handle stressful situations professionally and maintain confidentiality.
• Experience with cash handling and account reconciliation.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Word, Excel, SharePoint, and Teams.
•  Previous experience as a GSA (an asset).
• General knowledge of Halifax and º£½ÇÉçÇø campuses (an asset).
• Experience in the hospitality industry (an asset).
• Familiarity with KxStudent and KxResidential Software (an asset).